American Call Center
People hear the difference
In just 5 seconds a customer knows if they’re happy with your business. Why trust a task this important to outsourced agents?
- Continually improve customer trust in your business
- Build and maintain important relationships with the customer
- Increased sales and revenue with specially trained agents
Why Choose Us?
WE DELIVER RESULTS.
By triple checking our agents we can ensure a consistently quality experience.
We believe in pain-staking attention to every detail. See the real change in your profits.
Every customer is met with a warm smile and a welcoming voice. I LOVE these guys…
My products are VERY sales oriented and these guys absolutely nail it. After perfecting my script together, the team at New Age Technologies started selling FAST and consistently. Couldn’t be happier!
Ray Dalio -
I had tried outsourcing to India a few months ago with lackluster results. After I stumbled across New Age I emailed them and asked what they could do better. Let’s just say they did way MORE than promised. I trust these people to sell anything…
Melissa Cruz -
Contact Us For A Free Quote
Where are your call centers located?
Our call centers are located in Louisville, Colorado and multiple locations in Philippines. We also have at-home agents located around the globe.
How many years have you been in business?
New Age Technologies has been in the business for over 8 years servicing customers throughout North and South America along with Europe.
What are New Age Technologies hours of operations?
New Age Technologies is open 24×7 except for New Year’s Day, Christmas, Easter, and Thanksgiving.
How do you price your services?
New Age Technologies utilizes flat rate billing. This allows our clients to accurately predict their call center expenses. It also takes away any confusion or surprises in their billing. If a customer requires extra care and time on the phone to resolve their issue, it costs you nothing extra!
What is your business mix of inbound call center services versus outbound call center services?
80% Inbound/10% Outbound/10% Email reply services.
Do you provide after-hours call center services, overflow, and disaster recovery support for in-house call centers?
Yes. We are highly customizable and will support all of your call center needs.
Do you handle free-trial, continuity offers?
Free trial and continuity offers are New Age Technologies area of expertise. Our agents are trained in save sale tactics and excel on these programs with the coaching and support of our management staff.
Do you provide call recording services?
Yes. All calls are recoded and saved for 30 days. We can provide copies of the recorded calls upon request.
Do you provide e-mail management services?
Yes. We have a response time of less than 24 hours. We can also provide an outbound call to ensure that the customer received the email reply.
What is your ratio of customer service agents to supervisors?
8 to 1
Do you provide reporting?
Yes. We have a client portal that allows our clients to pull multiple reports based on a variety of KPI’s. This can be done in real-time, 24 hours a day.